Welcome to Shimano Shop at CatchProGear! We’ve compiled answers to the most common questions about our premium fishing gear and services. Whether you’re a tournament angler or weekend fishing enthusiast, we’re here to help you get the most out of your fishing adventures.

About Our Products

What types of fishing gear do you specialize in?
We specialize in high-performance Shimano fishing equipment including baitcast reels, graphite and glass composite rods, braided lines, and professional fishing tackle. Our selection is carefully tested in Australian waters to ensure top quality for anglers worldwide.
How do I choose between graphite and glass composite rods?
Graphite rods offer superior sensitivity and lighter weight, ideal for techniques requiring precision. Glass composite rods provide more flexibility and durability, excellent for fighting larger fish. Our team can help you select the perfect rod for your fishing style – just contact us!
Do you offer complete hook kits for different fishing scenarios?
Yes! Our hook kits are specially curated for various fishing conditions and target species. From freshwater bass to saltwater gamefish, we’ve got you covered with premium quality hooks in carefully selected sizes and configurations.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.
Can I modify or cancel my order after placing it?
Orders can typically be modified or cancelled within 1 hour of placement. After that, they enter our fast processing system. Contact us immediately at [email protected] if you need to make changes, and we’ll do our best to accommodate your request.
Do you offer bulk discounts?
While we don’t advertise bulk discounts, we encourage customers ordering large quantities (especially fishing lines, hooks, and accessories) to contact us directly. We’re often able to offer special pricing for serious anglers and fishing clubs.

Shipping & Delivery

What are my shipping options?
We offer two convenient shipping methods:
– Standard Shipping (A$12.95): Fast delivery via DHL/FedEx (10-15 business days after dispatch)
– Free Shipping: For orders over A$50 via EMS (15-25 business days after dispatch)
How long does order processing take?
All orders are processed within 1-2 business days. During peak fishing seasons, processing may occasionally take an extra day – we’ll notify you if this affects your order.
Do you ship worldwide?
Yes! We ship globally except to some remote areas and parts of Asia. Our checkout system will automatically notify you if we can’t ship to your location.
Can I track my order?
Absolutely! All orders come with full tracking. You’ll receive tracking information via email once your order is dispatched from our warehouse in Carlton River, Australia.

Returns & Warranty

What’s your return policy?
We stand behind our gear! You may return items within 15 days of delivery if they’re in original condition. Contact us at [email protected] to initiate a return. Please note: return shipping costs are the customer’s responsibility unless the item is faulty.
What if my gear arrives damaged?
We take great care in packaging, but if your items arrive damaged, contact us immediately with photos of the damage. We’ll arrange a replacement or refund and handle any claims with the shipping carrier.
Do Shimano products come with manufacturer’s warranty?
Yes, all Shimano products come with the manufacturer’s warranty. Specific terms vary by product – please check individual product pages or contact us for details on your purchase.

Account & Technical Support

How do I reset my password?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to create a new password. If you don’t see the email, check your spam folder.
Can I get advice on setting up my new reel?
Our team of fishing enthusiasts is happy to help! Email us at [email protected] with your questions. For complex setups, we can even arrange a phone consultation with our tackle experts.
Do you offer price matching?
We regularly check competitors to ensure our prices are competitive. While we don’t have a formal price matching policy, contact us if you find a better price elsewhere – we’ll do our best to work with you!

Still have questions? Our friendly team of fishing enthusiasts is ready to help! Contact us at [email protected] and we’ll get back to you within 24 hours (usually much faster!).

Tight lines and happy fishing,
The CatchProGear Team