At Shimano Shop at CatchProGear, we stand behind our fishing gear with the same confidence we have in every cast. While we meticulously inspect every rod, reel, and tackle before shipping, we understand that sometimes things don’t quite hook up right. That’s why we’ve created this straightforward returns policy to ensure your complete satisfaction.

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. All returned items must be in original condition – unused, unopened (where applicable), and with all original packaging and tags intact. Think of it like catch-and-release – we want the next angler to have the same great experience.

Non-Returnable Items:

For safety and hygiene reasons, we cannot accept returns on:

  • Hooks and Hook Kits (once opened)
  • Leader Lines (cut to length)
  • Fishing Tools that show signs of use
  • Gloves (for hygiene reasons)
  • Any item not in its original condition

The Reel Deal: How to Return

Follow these simple steps to initiate your return or exchange:

  1. Contact Our Team within 15 days of delivery at [email protected] with your order number and details about the product you’d like to return or exchange.
  2. Wait for Approval – We’ll respond faster than a Shimano reel retrieves line (typically within 24 hours) with return authorization and instructions.
  3. Package Securely – Return the item in its original packaging with all accessories. For rods, please use appropriate protective tubing.
  4. Ship It Back – Send the package to our headquarters at:
    Shimano Shop at CatchProGear
    48 Bayfield Street
    CARLTON RIVER, AU 7173
    Australia

    Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Process

Once your return is received and inspected (usually within 3-5 business days), we’ll send you an email notification. Your refund will be processed to your original payment method within:

  • Credit/Debit Cards: 5-10 business days
  • PayPal: 3-5 business days

Exchanges will be processed once we receive your return, and we’ll ship your new item using your preferred shipping method.

Return Request Template

To make your return request as smooth as casting with braided line, use this template when emailing us:

Subject: Return Request – Order #[Your Order Number]

Dear CatchProGear Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Product Name: [Product Name]
  • Reason for Return: [Reason – e.g., incorrect item, defective, changed mind]
  • Preferred Resolution: [Refund/Exchange for (specific product if exchanging)]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Damaged or Incorrect Items

If your fishing gear arrives damaged or incorrect (which is rarer than a record-breaking catch), contact us immediately at [email protected] with photos of the item and packaging. We’ll arrange for a replacement or refund and cover return shipping costs – because that’s the kind of service that keeps anglers coming back.

Pro Angler Tip:

Consider purchasing our premium shipping options (DHL/FedEx) for valuable rods and reels – they offer better tracking and faster resolution if issues arise. For orders over $50, our free EMS shipping still gets your gear to you, just with a slightly longer fight time.

If you have any questions about our returns policy, don’t hesitate to reach out to our team of fishing enthusiasts at [email protected]. We’re here to help you spend more time fishing and less time worrying about your gear.

Tight lines and happy returns,
The CatchProGear Team