Welcome to Shimano Shop at CatchProGear, where we’re as committed to your satisfaction as we are to landing the big one. Our shipping and returns policies are designed with the angler in mind – straightforward, reliable, and hassle-free.
Shipping Information
Fast & Reliable Delivery Options
We process all orders within 1-2 business days (excluding weekends and public holidays). Once your order ships, you’ll receive tracking information faster than a Shimano reel retrieves line.
Shipping Methods:
- Standard Shipping: Via DHL or FedEx – 10-15 business days delivery after dispatch ($12.95 AUD)
- Free Shipping: Via EMS for orders over $50 AUD – 15-25 business days delivery after dispatch
Pro Angler Tip: For valuable rods and reels, we recommend our premium shipping options (DHL/FedEx) for better tracking and faster resolution if issues arise.
Our Returns Promise
At Shimano Shop at CatchProGear, we stand behind our fishing gear with the same confidence we have in every cast. While we meticulously inspect every rod, reel, and tackle before shipping, we understand that sometimes things don’t quite hook up right.
Key Return Details:
- Return Window: 15 days from delivery date
- Condition: Items must be unused, in original packaging with all tags and accessories
- Return Shipping: Customer’s responsibility (unless due to our error)
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
- Hooks and Hook Kits (once opened)
- Leader Lines (cut to length)
- Fishing Tools that show signs of use
- Gloves (for hygiene reasons)
- Any item not in its original condition
The Reel Deal: How to Return
Follow these simple steps to initiate your return or exchange:
- Contact Our Team within 15 days of delivery at [email protected] with your order number and return details
- Wait for Approval – We’ll respond faster than a Shimano reel retrieves line (typically within 24 hours) with return authorization and instructions
- Package Securely – Return the item in its original packaging with all accessories. For rods, please use appropriate protective tubing
- Ship It Back – Send the package to: Shimano Shop at CatchProGear
48 Bayfield Street
CARLTON RIVER, AU 7173
Australia
Refund Process
Once your return is received and inspected (usually within 3-5 business days), we’ll send you an email notification. Your refund will be processed to your original payment method within:
- Credit/Debit Cards: 5-10 business days
- PayPal: 3-5 business days
Exchanges will be processed once we receive your return, and we’ll ship your new item using your preferred shipping method.
Damaged or Incorrect Items
If your fishing gear arrives damaged or incorrect (which is rarer than a record-breaking catch), contact us immediately at [email protected] with photos of the item and packaging. We’ll arrange for a replacement or refund and cover return shipping costs – because that’s the kind of service that keeps anglers coming back.
Return Request Template
To make your return request as smooth as casting with braided line, use this template when emailing us:
Subject: Return Request – Order #[Your Order Number]
Dear CatchProGear Team,
I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:
Product Name: [Product Name]
Reason for Return: [Reason – e.g., incorrect item, defective, changed mind]
Preferred Resolution: [Refund/Exchange for (specific product if exchanging)]
Please advise next steps at your earliest convenience.
Best regards,
[Your Full Name]
[Your Contact Information]
If you have any questions about our shipping or returns policy, don’t hesitate to reach out to our team of fishing enthusiasts at [email protected]. We’re here to help you spend more time fishing and less time worrying about your gear.
Tight lines and happy returns,
The CatchProGear Team