Term and Conditions

Welcome to Shimano Shop at CatchProGear! These Terms and Conditions outline the rules and regulations for using our website and purchasing our premium fishing gear. By accessing our site and making a purchase, you agree to these terms as enthusiastically as you’d agree to the perfect fishing conditions.

1. Our Commitment to Anglers

At Shimano Shop at CatchProGear, we’re dedicated to providing:

• Premium quality fishing equipment from trusted brands
• Transparent purchasing processes
• Reliable shipping and fair return policies
• Exceptional customer service from fellow fishing enthusiasts

2. Website Use and Intellectual Property

2.1 Access and Eligibility

Our website and services are available only to:

• Individuals aged 18 years or older
• Residents of our service areas (excluding Asia and remote regions)
• Those using the site for legitimate personal or gift purchases

2.2 Intellectual Property Rights

All content on our website, including:

• Product descriptions and specifications
• Images and videos
• Brand names and logos (including Shimano)
• Website design and functionality

are protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express permission.

3. Product Information and Purchasing

3.1 Product Descriptions

We take great care in accurately describing our fishing gear, including:

• Technical specifications for rods, reels, and tackle
• Material composition (graphite, glass composite, etc.)
• Intended use cases

Note: While we strive for accuracy, slight variations may occur in product colors or specifications due to manufacturer updates.

3.2 Order Process

When you place an order, you’re making an offer to purchase which we may accept or decline at our discretion. Orders are considered accepted when we send your order confirmation email.

3.3 Pricing and Payment

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All prices are in AUD and include GST where applicable. We reserve the right to correct pricing errors, even after an order is placed.

4. Shipping and Delivery

4.1 Processing Time

We process orders within 1-2 business days (excluding weekends and public holidays).

4.2 Shipping Options

We offer two shipping methods:

• Standard Shipping: Via DHL or FedEx – 10-15 business days after dispatch ($12.95 AUD)
• Free Shipping: Via EMS for orders over $50 AUD – 15-25 business days after dispatch

Pro Tip: For valuable rods and reels, we recommend premium shipping options for better tracking and protection.

4.3 Delivery Responsibilities

Once items leave our facility, responsibility transfers to the shipping carrier. Please inspect packages immediately upon delivery and report any damage within 48 hours.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery, provided:

• Items are unused and in original packaging
• All tags and accessories are included
• The return is initiated within the 15-day window

5.2 Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Hooks and Hook Kits (once opened)
• Leader Lines (cut to length)
• Fishing Tools showing signs of use
• Gloves
• Any item not in original condition

5.3 Refund Process

Refunds are processed to the original payment method within:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days

6. User Responsibilities

As a valued customer, we ask that you:

• Provide accurate personal and payment information
• Use products as intended and according to manufacturer guidelines
• Follow all safety precautions when using fishing equipment
• Respect our intellectual property rights
• Not attempt to resell our products as new if returned

7. Limitation of Liability

Shimano Shop at CatchProGear shall not be liable for:

• Any indirect, incidental, or consequential damages
• Issues arising from improper product use
• Shipping delays beyond our reasonable control
• Manufacturer warranties (which remain the responsibility of the manufacturer)

Our total liability for any claim related to your purchase shall not exceed the purchase price of the product in question.

8. Changes to These Terms

We may update these Terms periodically. The current version will always be available on our website, and we’ll notify you of significant changes affecting your rights.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Tasmania, Australia. Any disputes shall be resolved in the courts of Tasmania.

10. Contact Us

If you have any questions about these Terms, please contact our team of fishing enthusiasts at:

Email: [email protected]
Postal Address:
Shimano Shop at CatchProGear
48 Bayfield Street
CARLTON RIVER, AU 7173
Australia